Frequently Asked Questions

Everything you need to know about shopping with Paire.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number and a link to monitor your delivery progress.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund to the original payment method may incur a small restocking fee.

Do you ship internationally?

Yes, Paire ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.

What materials do you use in your clothing?

Paire is committed to quality and sustainability. We primarily use premium organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort in every piece.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.